Frequently Asked Questions

Could I convert items from selected folder of Outlook to Other Email Platforms?

Yes, go ahead. We offer to export selected items from OST/PST to MSG, EML, EMLX and MBOX format. Get ready to install the demo version to know how it works.

Does your application capable to do recovery of files?

Yes. Many of our software have been designed to recover deleted items that still in the trash folder of Outlook.

Is your application perpetual?

Yes, we offer the license which is valid for life time. Our software license holders are allowed to use the software as much as they want.

What is the refund policy of

Our refund policy is simple and straight. We offer 30-day money back guarantee for those users whose request falls under these categories—

  • If the licensed software is not similar to the features described in the demo version
  • Our technical team fails to guide you the best or find hard to resolve any technical issue regarding the product

In which situations refund policy don't work?

We have made a special refund policy page, describing all situations when the refund policy doesn't work. Here are some highlights of the refund policies.

  • If you have found that clients have made shopping of any of our programs without using their demo version
  • Provided not valid or wrong email id while filling up their personal details for shopping of our products
  • 50% of migration, recovery or conversion has been done by the software

Are there any hidden charges or taxes associated with your products?

We don't charge anything extra accept the price of the software you want to buy. Tax deduction is depended on country to country and according to the payment gateway policies.

Is there any way to upgrade my existing license?

It is much easy. Feel free to contact our technical support team regarding the matter. Provide some of your details like

  • Order ID
  • Email address that you have provided during shopping from us
  • The receipt of payment

How will I receive the license of the ordered program— by a code or physical media?

As soon as the payment of yours is cleared, we will send you the activation code of your ordered program at your given email address.

What do I do if I have not received my product license even I have made payment?

It could happen due to network error. We suggest you to go through your Spam box because sometimes these mails are automatically gone to the Spam box. If you have still not received the activation mail, request the license by emailing us at Sales[@] our consistent technical team will assist you to resolve the issue.

I have made shopping of one of your programs through a credit card- what will happen now?

As mentioned above we send you an activation code to your email address along with full version downloadable link right after the payment is cleared.

I have lost my activation code. What to do now?

If it happens so, we request you to contact our technical support team through email or chat. The problem will be discussed and try to fix it.